1. Where we deliver
We currently intend to offer delivery within South Africa.
Any areas or delivery methods not available at checkout may be excluded from delivery.
2. Delivery options
Available delivery methods and applicable charges will be displayed during checkout or communicated before the order is finalised.
Depending on your location and the option selected, delivery may be performed by a third-party courier or another delivery service.
3. Processing time
Orders will normally be prepared for dispatch after payment has been confirmed.
The expected processing and delivery timeframe will be communicated at the point of purchase where possible.
If an agreed delivery period cannot be met, we will communicate with you and provide the options required by applicable law.
4. Delivery address
Customers are responsible for providing accurate and complete delivery information.
Please check your delivery details carefully before placing an order.
5. Tracking
Where tracking is available, tracking information may be provided once the order has been dispatched.
6. Delays
Delivery timeframes are estimates and may be affected by courier delays, weather, public holidays, incorrect delivery details, operational disruptions or circumstances outside our reasonable control.
We will do what is reasonably possible to assist with delivery issues once they are brought to our attention.
7. Unavailable or failed delivery
If an order cannot be delivered because of incorrect information supplied by the customer, repeated failed delivery attempts or another customer-related issue, additional delivery charges may apply where permitted and agreed.
Where an order cannot be fulfilled because the product is unavailable, we will notify the customer and provide the appropriate remedy in accordance with applicable law.
8. Collection
Collection may be offered for selected customers or locations where expressly indicated.
Collection arrangements, location and timing must be confirmed with Onism before collection takes place.
9. Delivery and returns
Delivery arrangements for approved returns will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.
Please do not return an item before receiving return instructions from us.
10. Contact
If you have a delivery-related question, please contact us: