1. Who we are
Onism Thrifting is an online pre-loved clothing store based in South Africa.
For purposes of this Privacy Policy, "Onism Thrifting", "we", "us" and "our" refer to the operator of the Onism Thrifting website and online store.
2. Information we collect
Depending on how you use our website, we may collect information such as:
- Your name
- Email address
- Telephone or WhatsApp number
- Delivery and collection information
- Information you provide when contacting us
- Information submitted through our Donate form
- Photographs uploaded with a Donate submission
- Information associated with an order
- Technical information needed to operate and secure the website
3. How we use your information
We may use the information we collect to:
- Process and manage orders
- Communicate with you about purchases or enquiries
- Respond to customer support requests
- Review Donate submissions
- Arrange delivery, collection or related logistics
- Improve our website and customer experience
- Prevent fraud, misuse or security incidents
- Meet applicable legal or regulatory obligations
4. Payments
Payments for purchases may be processed through third-party payment or ecommerce service providers, including Payhip.
Payment information may therefore be processed directly by the relevant payment provider in accordance with its own privacy policy and terms.
We do not intend to store customers' full card details on our own website.
5. Third-party services
We may use selected third-party services to operate the website, process payments, receive form submissions, provide hosting, send communications or analyse website usage.
These providers may process personal information on our behalf or independently in accordance with the services they provide.
6. Cookies and similar technologies
Our website may use cookies or similar technologies that are necessary for the website to function, remember preferences, improve performance or understand how the website is used.
Where required, additional information or choices regarding cookies will be provided through the website.
7. How we protect information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.
No internet transmission or storage system can be guaranteed to be completely secure.
8. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, resolve disputes, maintain business records or comply with applicable legal obligations.
9. Your privacy rights
Subject to applicable law, you may have rights concerning your personal information, including requesting access to, correction of, or deletion of information we hold about you, where applicable.
You may contact us using the details below to raise a privacy-related request.
10. Direct marketing
We will only use your personal information for direct marketing in accordance with applicable law and any consent or other legal basis that may be required.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page together with its effective date.
12. Contact us
For privacy-related questions or requests, contact: